BOOKING TERMS AND CONDITIONS

Introduction:

We, FocusedOnWildlife, located at 240 Fir Tree Road, Epsom, KT17 3NL, United Kingdom, are a registered company in the UK. As such, we proudly uphold our unique taxpayer reference number assigned by Her Majesty's Revenue and Customs (HMRC). This reference number unequivocally confirms our legitimacy and strict compliance with the UK's tax regulations. It underscores our unwavering commitment to operating within the legal framework and contributing responsibly to the nation's economic growth.

Arranging and organising photographic trips in the UK, Europe, and globally is a service that delivers unmatched value for dedicated photographers. Our expertise, combined with extensive knowledge and experience as professional photographers, guarantees that you can concentrate entirely on capturing stunning images or honing your photography skills without worrying about logistics. You will be in the company of seasoned professionals who understand your needs.

Terminology and References:

‘we’, ‘us’ and ‘our’ refers to FocusedOnWildlife, and/or any “trading as” product identified under this banner.

‘you’ and ‘your’ refers to the person(s) making the booking, other persons travelling with that person, and all persons on whose behalf a booking is made. It also applies to any other person to whom a booking is transferred.

'package' and ‘lack of conformity' will have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018

'arrangements' are all the components as detailed in the tour on offer as detailed in your confirmation

1. Our agreement

You will receive essential information about your package arrangements and their main characteristics before a binding agreement is established between us. This information, along with these conditions, our Privacy Policy, and any other written details we provided before confirming your booking, form the basis of our contract. Read them carefully as they outline our respective rights and obligations. By making a booking, you agree to be bound by all terms. The key terms of our agreement are as follows:

Key terms

1. You will enter into a binding contract with us upon receipt of our confirmation email. Should you cancel your arrangements thereafter, you will be obligated to pay cancellation charges. Initially, this will be the deposit paid to secure your arrangements; however, once the balance is paid, these charges may escalate up to 100% of the total cost.

2. Any changes to the booking, whether made by you or by us, are strictly governed by the terms outlined in Clause 7 and Clause 8.

3. We are committed to ensuring that your confirmed arrangements are executed with the utmost care. However, please be aware that there are specific limitations and exceptions to this responsibility as outlined in these terms.

Minimum number of participants

Where a minimum number of participants is specified in any advertisement for any package, such minimum is a condition of the package being undertaken. Part of a package will not be redeemable under any circumstance and the entire package will be subject to the cancellation rules as set out in clause 8 and clause 11. If a minimum number of participants is not mentioned, then that package can be considered as a definite departure package and is be subject to all other terms and conditions herein.

Accuracy of information and booking errors

We are committed to ensuring the accuracy of all information and prices in our advertising material. However, changes and errors can occur, and we reserve the right to correct them when they do. It is your responsibility to verify the current price and all relevant information before confirming your booking. We will not be held liable for booking errors attributable to you or caused by unavoidable and extraordinary circumstances as outlined in clause 9.

Our agreement is binding once we issue a confirmation, whether directly to you or through an authorized agent. Immediately check all details on the confirmation or any other issued document upon receipt. Changes to your arrangements may not be possible later, so notify us of any inaccuracies within ten days of receiving the documentation. Failure to do so may jeopardize your rights.

The suppliers providing services for your arrangements operate under their own terms and conditions, which will also be part of your agreement with us. Be aware that some of these terms and conditions may limit or exclude the supplier's liability to you, typically in line with applicable International Conventions.

2. Pricing

Please be aware that we reserve the right to adjust the prices of unsold holiday arrangements at any time and/or correct any errors in the prices of confirmed arrangements. It is important to stay informed about potential changes that may affect your plans.

Be aware that the price of your confirmed arrangements may fluctuate due to changes in the following factors:

1   The price of passenger carriage will be adjusted based on the cost of fuel or other power sources.

2   Additionally, any taxes or fees imposed by third parties not directly involved in the package, such as tourist taxes, landing taxes, or embarkation/disembarkation fees at ports and airports, will affect the final cost.

3   Lastly, fluctuations in exchange rates relevant to the package will also impact pricing.

Please be aware that price variations will be determined based on the cost differences we encounter due to the aforementioned factors. Prices may increase or decrease, and we will inform you in writing of any changes. When feasible, we will also provide a detailed calculation explaining the variation at least 20 days before your scheduled departure. It is important to stay informed and prepared for these potential adjustments.

If your arrangements are part of a package and result in a price increase exceeding 10% (excluding insurance premiums, amendment charges, and/or additional services), we will provide you with the options specified in clause 8.

If prices decrease due to the aforementioned factors, we will issue a refund accordingly. However, we will deduct our administrative expenses from the amount owed to you, which may result in no remaining refund value.

Please be aware that travel arrangements are not always purchased in local currency, and some apparent changes may not affect the price due to existing contractual protections. It is important to consider these factors carefully to avoid any misunderstandings or unexpected costs.

3. Payment

You are required to make payment for your arrangements according to the instructions we provide. Failure to pay in full and on time will result in us treating your booking as cancelled by you, invoking the cancellation charges outlined in clause 7. Payments made to an authorized agent are held on our behalf until transferred to us or refunded to you. For international payments, ensure we receive the full advertised amount in the specified currency. You are responsible for all bank charges, withholding taxes, and exchange rate fluctuations related to your payment methods.

4. Insurance

It is crucial to understand that our agreement requires you to have adequate travel insurance for your arrangements. At a minimum, this insurance must cover losses due to cancellation, medical issues, and repatriation in case of an accident or illness. Should you decide to travel without sufficient insurance coverage, please be aware that we will not be responsible for any losses you incur that would have otherwise been covered by such insurance.

5. Disabilities and medical problems

Please be aware that wildlife photography can be physically demanding and often takes place in challenging environments. While we will provide general information on the suitability of your chosen arrangements for individuals with reduced mobility, it is crucial that you inform us of any specific medical conditions or disabilities before we issue our confirmation. This allows us to assess whether we can meet your needs adequately.

If you request detailed information on the suitability of the trip considering your specific requirements, we will provide it. However, if we determine that we cannot safely and appropriately accommodate your needs, acting reasonably, we will not confirm your booking. This decision is made purely out of concern for your safety and well-being; therefore, no discrimination claims will be entertained as a result.

You will receive written communication regarding our decision to proceed with or cancel your booking, which will also be kept in our records. Should you fail to disclose full details at the time of booking and it later becomes apparent that we cannot accommodate these needs properly, the booking will be treated as cancelled by you under Clause 7's cancellation rules.

6. Special requests

All special requests regarding your arrangements must be communicated to us in writing at the time of booking. While we will make every effort to accommodate your requests, we cannot guarantee their fulfilment. If we are able to confirm a special request or requirement, it will be explicitly stated in our confirmation. However, if such requests or requirements are not confirmed in writing on our confirmation, any failure to meet them will not constitute a breach of contract on our part.

7. Changes by you

If you need to make any changes to your arrangements after they have been confirmed, including cancellations, you must inform us in writing immediately. Your request will only be effective once received in writing at our offices and will be effective from that date. We cannot guarantee that changes can be accommodated, but we will make every effort to assist. Please note that all changes and cancellations are subject to the charges listed below due to the costs we incur. If we are unable to fulfil your requested change and you choose not to proceed with the original booking, it will be treated as a cancellation by you, and Clause 8 will apply.

You have the option to cancel any arrangements before they begin, following the process outlined above, if:

a) Unavoidable and extraordinary circumstances (as detailed in clause 9) are happening at the location where your arrangements are set to take place or nearby; and

b) These unavoidable and extraordinary circumstances will significantly impact the performance of your arrangements.

By taking these steps, you can ensure that your plans remain flexible and responsive to unforeseen events.

In this event, you will promptly receive a full refund of any payments made. While we understand this may be disappointing, please note that this will be the maximum extent of our liability. We regret that we cannot cover any additional expenses or losses you may incur as a result. Rest assured, our priority is to ensure your satisfaction and minimize any inconvenience caused.

If your arrangements are part of a package and any member of your group is unable to travel, that person may transfer their place to someone else, provided the new individual meets all the conditions of the arrangements and agrees to these booking terms. We must be notified in writing at least seven days before departure, and you will need to pay an amendment fee along with any costs incurred by us or our suppliers. Both you and the person taking over the booking will be responsible for any remaining balance and additional fees resulting from this change.

If you cannot find a replacement, cancellation charges as outlined below will apply to cover our estimated costs. Unfortunately, no refunds can be given for passengers who do not travel or for unused services. Please also note that some tours have restrictions imposed by local authorities that do not allow name changes once passport details have been submitted for entry purposes. In such cases, transfers of bookings will not be possible.

Charges for cancellations

If you need to cancel your reservation, please be aware that your deposit will not be refunded or transferable. Should you cancel after paying the full balance, we will do our best to resell your spot on the trip. If successful, we will issue a refund minus a £100 administrative fee, the deposit, and any discounts applied to resell your place. However, if we are unable to resell your spot, no refund will be given. Additionally, no refunds are provided if you leave an event early. If your cancellation falls under the coverage of your insurance policy, you may be able to reclaim these charges through them. Any cancellation fees will be deducted from the payments you've already made.

Charges for changes

If we are able to accommodate your requested change, there will be a fee of £100 per person per change. Additionally, you will need to cover any applicable rate changes or extra costs incurred, along with any expenses we incur and any charges imposed by our suppliers. Please note that some arrangements may not be amendable once confirmed, and any alterations or cancellations could result in an additional charge of up to 10% of the affected part of the arrangements on top of the aforementioned fees.

8. Changes by us

When we mention a 'price reduction' in this clause, we are indicating that you will receive an appropriate decrease in the amount you paid for the affected arrangements during any period where there was a lack of conformity as outlined in the Package Travel and Linked Travel Arrangements 2018, provided that this lack of conformity is not due to your actions. Similarly, when we refer to 'compensation,' it means that we will promptly provide you with suitable compensation for any damage you incur due to any lack of conformity, subject to the limitations and exclusions detailed in section B of clause 11.

Changes and cancellations before departure

Most changes will be minor, and we reserve the right to implement them. If we make a minor change to the main characteristics of any package arrangements, we will strive to inform you as soon as reasonably possible before your departure. However, for other minor changes, notification may not be provided. We will have no further obligations to you regarding these minor changes. Please understand that replacing any tour leaders with others who have equivalent experience as originally advertised is considered a minor change.

Occasionally, we may need to make significant changes to your confirmed arrangements, and we reserve the right to do so. A significant change involves altering any of the main characteristics of your booking. If such a change or cancellation is necessary before your departure, we will inform you promptly in writing.

Given sufficient time before departure, you will have the following options:

a) Agreeing to the changed arrangements,

b) Accepting the cancellation or terminating the contract and receiving a full refund without delay,

c) Accepting an offer of alternative arrangements of comparable standard from us, if available.

If these changes result in a price adjustment or affect the quality of your arrangements, we will notify you accordingly. Please inform us of your choice within 7 days; otherwise, we may terminate the contract and refund all payments made by you.

We are committed to compensating you reasonably where appropriate unless:

a) The change or cancellation occurs before you've paid in full,

b) It results from unavoidable extraordinary circumstances as outlined in clause 9,

c) We cancel at least 30 days prior due to insufficient participants.

No compensation will be provided for insignificant changes or cancellations due to non-compliance on your part (including payment failures), nor for alterations requested by you after confirmation.

Should significant issues arise after departure that prevent us from providing key aspects of your package, we will strive to offer suitable alternatives equivalent or superior in quality. If only lower-quality alternatives are available, we'll adjust prices accordingly. You may reject these alternatives if they don't meet our original promises or if our price reduction is inadequate.

In cases where no suitable alternatives can be arranged post-departure for package deals only, compensation will be provided as per section B of clause 11. This outlines our maximum liability for changes and cancellations; regrettably, we cannot cover additional expenses incurred as a result.

9. Unavoidable and extraordinary circumstances

We want to be transparent and sincere with you regarding our booking conditions. Unless explicitly stated otherwise, we cannot be held liable or offer price reductions or compensation if our contractual obligations are impacted by unavoidable and extraordinary circumstances beyond anyone's control. These situations, which neither we nor the service suppliers could prevent even with all reasonable measures in place, include but are not limited to war, threats of war, civil unrest, terrorist activities and their consequences or threats thereof, riots, actions by any government or local authority including port or river authorities, industrial disputes, lock closures, natural or nuclear disasters, fires, chemical or biological incidents as well as adverse weather conditions affecting sea and river travel. Additionally, advice from the Foreign Office to avoid or leave a particular country may also constitute such unavoidable and extraordinary circumstances.

10. Your behaviour towards us

When you book with us, you agree to respect the authority and decisions of our employees, tour leaders, agents, and suppliers during your tour. It is vital that you follow all reasonable instructions given by the tour leader(s). Any form of verbal or physical abuse towards FocusedOnWildlife tour leaders will not be tolerated. If any of these individuals believe that your health or behaviour might jeopardize the progress of the tour, you may be excluded from part or all of it. In cases of ill health, we may make necessary arrangements and recover associated costs from you.

If your behaviour endangers safety, disrupts order and discipline, causes distress or annoyance to others, damages property, or delays transportation; if you fail to cooperate with reasonable requests; if you're verbally or physically abusive; or if your conduct negatively impacts another guest's enjoyment—our responsibilities to you will cease immediately. You will be required to leave your accommodation or service without further obligations on our part. We won't cover any expenses incurred as a result.

Additionally, you'll need to pay for any loss or damage caused by your actions directly to the supplier before leaving their service. Failure to do so means you'll be responsible for any subsequent claims and costs made against us due to your actions.

11. Our Responsibility

When we mention a 'price reduction' in this clause, we mean that we will provide you with an appropriate decrease in the price you paid for the affected arrangements during any period of non-conformity, unless that non-conformity is due to your actions. Similarly, when we refer to 'compensation,' it means that we will promptly pay you appropriate compensation for any damage you suffer as a result of non-conformity, subject to the limitations and exclusions outlined in section B of this clause 11.

A. Our responsibilities differ according to what you have booked:

In relation to bookings of Packages

We take full responsibility as an "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018. According to these booking conditions, if we fail to arrange or perform your package arrangements as agreed, we will address any resulting issues. If resolving the issue is impossible or incurs disproportionate costs (considering the extent of the issue and the value of the affected arrangements), we will compensate you as outlined in clause B. Be aware that it is your duty to prove negligence on our part or that of our suppliers if you intend to make a claim against us.

In relation to all other bookings

We are obligated to choose the suppliers for your booking with reasonable skill and care. Unless specified otherwise in these terms, we hold no liability for the actual provision of services unless it is proven that we breached this duty and caused you damage. Consequently, as long as we have selected the suppliers with due care and skill, we will not be liable for any incidents during the service or any actions or omissions by the supplier, its employees, or agents.

It is imperative that you promptly inform your tour leader of any perceived lack of conformity. Additionally, you must allow us a reasonable period to address and rectify the issue. This condition is non-negotiable for our acceptance of responsibility.

B. Limitations and exclusions of responsibility

In these terms and conditions, our responsibilities are limited, and our duty to pay you compensation is limited as follows:

We will not be held responsible, offer a price reduction, or provide compensation for any non-conformity, injury, illness, death, loss, damage, expense, cost, or any other claim of any kind if it results from:

a)   The act(s) and/or omission(s) of the person(s) affected;

b)   The actions or omissions of a third party not associated with your arrangements, which were both unforeseeable and unavoidable; or

c)   Unavoidable and extraordinary circumstances as set out in clause 9.

We will not be held responsible, offer any price reduction, or provide compensation:

a)    For services or facilities that are not included in our agreement or not advertised by us, we hold no responsibility. This includes any excursions you book independently while away, as well as any service or facility your hotel or any other supplier agrees to provide for you. 

b)   We are not liable for any damage, loss, expense, or other sums of any description that we could not have reasonably foreseen based on the information you provided to us before confirming your arrangements. Additionally, we are not responsible for any issues related to business matters.

Any price reduction or compensation that is payable will be calculated with strict consideration of all relevant factors, including but not limited to:

a)    You must follow the complaints and notifications procedure as outlined in these conditions. Our acceptance of liability under this clause is strictly contingent upon you notifying both us and our suppliers of any claim in full compliance with the specified complaints procedure.

b)   The extent to which our negligence, or that of our employees or suppliers, impacted your overall enjoyment of the arrangements.

c)    We must deduct any money you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Please be aware that any payment made requires the recipient, and their parent or guardian if under 18, to assign to us or our insurers any rights they may have to pursue a third party. Additionally, they must provide us and our insurers with all necessary assistance as reasonably required.

Claims covered by an International Convention

When arranging transportation for you, we strictly adhere to the terms and conditions outlined in applicable International Conventions. Our liability and the conditions under which compensation is paid are limited as if we were carriers under these Conventions, including The Paris Convention for hotel arrangements. Any other claims not involving injury, illness, death, or damage caused by us or our suppliers intentionally or negligently will be subject to these limitations unless otherwise mandated by law.

The maximum amount we will pay for all such claims is three times the price paid by or on behalf of the affected person(s) in total, or twice that amount for non-package arrangements. This maximum compensation will only be provided if everything has gone wrong and you or your party have received no benefit whatsoever from your arrangements.

Assistance to those travelling on a package in the event of difficulty

If you have booked a package, we will promptly provide the necessary assistance should you encounter any difficulties. This includes offering relevant information on health services, local authorities, and consular support; as well as aiding in distance communications and finding alternative travel arrangements. Be aware that if the difficulty arises due to your intentional actions or negligence, a reasonable fee will be charged for this assistance. Should you require such help, immediately contact your tour representative.

12. Complaints

If you encounter any issues or non-conformities during your holiday, promptly inform the tour leader so they can address and rectify the situation. Additionally, if your complaint remains unresolved, contact us immediately by email at info@victor-soares.com. Should you need to escalate further, submit a formal written notice of your complaint within 14 days of completing your arrangements, including your booking reference and all pertinent details. Failure to adhere to this procedure may hinder our ability—and that of the relevant supplier—to investigate your complaint and could impact your rights under our agreement.

13. Jurisdiction and applicable law

These Booking Conditions and any related agreements are governed entirely by English law. We both agree that any dispute, claim, or other matter arising between us in connection with your contract or booking will be resolved exclusively by the Courts of England and Wales. However, if you reside in Scotland or Northern Ireland, you have the option to choose the law and jurisdiction of your home country should you prefer.

14. Financial security for packages

Policy Holder: Focused On Wildlife

Company Registration number: n/a

Policy Number: EV2411UKFI0279

Policy Period: ** 1st November 2024 – 31st October 2025 **

Focused On Wildlife is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current "The Package Travel, Package Tours Regulations"; all passengers booking with Focused On Wildlife are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Focused On Wildlife.

This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA. Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request. In the unlikely event of Insolvency of Focused On Wildlife please follow the procedures below:

Claims should be submitted in writing within 14 days of the Administration order or Focused On Wildlife being declared insolvent supported by documented evidence quantifying the value of the claim.

Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.

**Policy Period covers bookings made within the dates specified regardless of date of travel**

DATA PROTECTION

The Insurer is the controller of the personal data provided in relation to this Policy. The Insurer is registered with the Gibraltar Regulatory Authority (GRA) as a data controller and is listed on the Register of Data Controllers under registration number DP003699. The Insurer’s full Privacy Notice is available at www.evo-insurance.com/privacy 

15. Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to verify and meet the passport, visa, health, and immigration requirements for your itinerary. We can only offer general information on these matters. You must consult the relevant Embassies or Consulates and your own doctor to check the specific requirements for your situation. These requirements are subject to change, so you must ensure you have the most current information well before your departure.

Most countries now mandate that passports must be valid for at least 6 months beyond your return date. If your passport is nearing its expiration, you must verify the requirements with the Embassy of your destination country. For additional information, contact the Passport Office at 0870 5210410 or visit www.passport.gov.uk.

For the most current travel advice, you must visit the Foreign and Commonwealth Office website at www.fco.gov.uk.

Non-British passport holders, including other EU nationals, must obtain current advice on passport and visa requirements from the Embassy, High Commission, or Consulate of your destination or any countries you will be traveling through.

We will not accept any responsibility if you are unable to travel or suffer any other loss due to your failure to comply with passport, visa, immigration requirements, or health formalities. You are required to reimburse us for any fines or losses we incur as a result of your non-compliance with these regulations.

16. Miscellaneous

Workshops and photography holidays will commence at the scheduled times. If you are late for any reason, understand that we will not delay the start to accommodate you, as it would be unfair to the rest of the group. While we are knowledgeable about most current camera systems, it is your responsibility to have a working knowledge of all your equipment before attending the event.

We cannot guarantee that wildlife or specific photography subjects will be present at any given location or time; therefore, no refunds will be issued due to their absence. Be aware that tours may face disruptions caused by local conditions such as traffic, weather, and events. Local facilities and amenities may differ from those in the UK.

You are prohibited from using FocusedOnWildlife (or any of its products) to promote workshops, seminars, or photographic trips without our explicit written permission. Soliciting our customers for your own photographic workshops or related services is strictly forbidden and this restriction remains in effect for five years after your last participation in a FocusedOnWildlife event.

Similarly, you are not allowed to engage with our suppliers with intentions of setting up competing tours or services. This restriction also applies for five years following your last involvement with FocusedOnWildlife.

FocusedOnWildlife is not a travel agency; we do not book flights nor handle payments for them. You must arrange your own travel both to and from our destination airport.

We reserve the right to amend these terms and conditions at any time at our sole discretion. The most recent terms prior to departure will apply; however, significant changes will be communicated accordingly.

The following is applicable to our photography holidays only.

Notice: Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

The travel services provided to you constitute a package under the Package Travel and Linked Travel Arrangements Regulations. Consequently, you are entitled to all EU rights applicable to such packages. FocusedOnWildlife (or any of its products) will be entirely accountable for the proper execution of the package in its entirety. Furthermore, as mandated by law, FocusedOnWildlife (or any of its products) has secured protection to refund your payments and ensure your repatriation if transport is included in the package and insolvency occurs.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

·      Travellers will receive all essential information relating to the package before concluding the travel package contract

·      There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

·      Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or their nominated representative.

·      Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

·      The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 30 days before the start of the package. If the price increase exceeds 10% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

·      Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

·      Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package

·      Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

·      If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

·      Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

·      The organiser has to provide assistance if the traveller is in difficulty.

·      If the organiser or the retailer becomes insolvent, payments will be refunded. if the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. FocusedOnWildlife (or any of its products) has taken out insolvency protection with EVO Insurance via Towergate Insurance Brokers. Travelers may contact this entity if services are denied because of FocusedOnWildlife (or any of its products) insolvency.

The Package Travel and Linked Travel Arrangements Regulations 2018

https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

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All rights reserved. This document or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of FocusedOnWildlife.